iPhone Guide

How to use the iPhone App

A short guide on using the On-Demand Transit rider app for iOS





Downloading the Mobile App

  1. On your Apple device, visit the App Store

  2. Search for On Demand Transit Rider

  3. Download the app



Enter your Transit Code

 
You will need to enter your organization’s Transit Code to ensure you’re connecting
to the correct transit service.

  1. Visit your organizations website, or ask your organization for the code

  2. Enter the code. You will only need to do this once!

A screenshot of the transit code field on the mobile app


Signing Up

  1. Select the icon on the bottom right of the login screen, then select sign up

  2. Review the terms and conditions

  3. Enter an e-mail and password, then press sign up

  4. Check your e-mail inbox, and select the confirmation link within the confirmation e-mail


Logging In

  1. Enter your e-mail and password

  2. Press the Login button


Requesting a Ride


On the dashboard, press new ride. Enter the following:

  1. Choose your service area

  2. Choose your From and To locations

  3. Enter the number of people riding with you

  4. Choose the time of your ride

  5. Press Add Ride


Monitoring your Ride


 
After requesting a ride, you can monitor it in your app using the current screen.

  1. After requesting a ride, you will be assigned to a vehicle.

  2. As your vehicle approaches, your screen will read Coming Soon and give you an ETA.

  3. Once your vehicle arrives, confirm your boarding with your driver


Cancelling & Rebooking


 
You can cancel a ride at anytime, or re-book rides that were booked in the past.

  1. Navigate to the main menu and select Rides

  2. Find the ride you’re interested in, then swipe it to the left

For active rides, you’ll find a cancel option. For past rides, you’ll find re-book and hide options


Favorite Rides


 
Use the favorite ride feature to save and quickly add common trips you take in your on-demand service.

  1. Navigate to the main menu and select Rides

  2. Find the ride you’re interested in, then swipe it to the right

  3. Select Favorite, then enter a name for your favorite trip and press Save Ride

  4. To book your favorite ride, select the Favorite section in the Rides screen. Swipe your favorite ride to the right, then select Book Ride