iPhone Guide

How to use the iPhone App

A short guide on using the On-Demand Transit rider app for iOS





Downloading the Mobile App

  1. On your Apple device, visit the App Store

  2. Search for On Demand Transit Rider

  3. Download the app



Enter your Transit Code

 
You will need to enter your organization’s Transit Code to ensure you’re connecting
to the correct transit service.

  1. Visit your organization’s website, or ask your organization for the code

  2. Enter the code. You will only need to do this once!

A screenshot of the transit code field on the mobile app


Signing Up

  1. Tap the blue “Sign Up” text below the login button

  2. Enter an e-mail and password

  3. Review the terms and conditions by tapping the blue “Terms & Conditions” text, then check the box to agree

  4. Tap the “Sign Up” button

  5. Check your e-mail inbox, and select the confirmation link within the confirmation e-mail


Logging In

  1. Enter your e-mail and password

  2. Press the Log In button


Requesting a Ride


On the dashboard, press new ride. Enter the following:

  1. Choose your service area

  2. Choose the time of your ride

  3. Choose your From and To locations

  4. Enter the number of people riding with you

  5. Press Add Ride

    A screenshot of the new trip screen in the iOS rider app.


Monitoring your Ride


 
After requesting a ride, you can monitor it in your app using the dashboard. You can open the dashboard from anywhere in the app by tapping the left-most icon in the menu bar at the bottom of the screen.

  1. After requesting a ride, you will be assigned to a vehicle.

  2. As your vehicle approaches, your screen will read Coming Soon and give you an ETA.

  3. Once your vehicle arrives, confirm your boarding with your driver

A screenshot of the Coming Soon screen in the iOS rider app.


Cancelling & Rebooking


 
You can cancel a ride at anytime, or re-book rides that were booked in the past.

  1. Select Rides by tapping on the bus icon in the menu bar across the bottom of the screen.

  2. You can view upcoming and recent trips in the “Active” tab. These can be cancelled by tapping “Cancel”.

  3. You can view past trips in the “Past” tab. These can be rebooked by tapping “ReBook”. You’ll be given the option to rebook the trip exactly, or to flip the pickup and dropoff stops, then you can choose when to schedule the rebooked trip to take place.


Favorite Rides


 
Use the favorite ride feature to save and quickly add common trips you take in your on-demand service.

  1. Select Rides by tapping on the bus icon in the menu bar across the bottom of the screen.

  2. Find the ride you’re interested in, then tap the heart icon next to it

  3. Enter a name for your favorite trip and press Save Ride

  4. To book your favorite ride, select the Favorite Rides heart icon in the centre of the menu bar

  5. Find the trip you’d interested in, then tap “ReBook”

  6. You’ll be given the option to rebook the trip exactly, or to flip the pickup and dropoff stops. Then, you can choose what time the new trip should be requested for.