Frequently Asked Questions
Common questions about the On-Demand Transit app and on-demand transit
Do I need to use the apps?
No! You can also use your transit agencies rider web portal. This web portal is accessible from any phone, computer, laptop, or tablet.
Also, check with your agency to see if they offer phone booking, so you can book trips without using any of the above options.
I forgot my password, how do I reset it?
On iPhone
-
Press the icon at the bottom right of the login screen
-
Press forgot password, then check your e-mail for a reset link
On Android
-
Press the icon at the bottom right of the login screen
-
Press forgot password, then check your e-mail for a reset link
On the Web Portal
-
From the landing screen, press Login
-
Press the icon at the bottom right of the login screen
-
Press the forgot password icon
-
Enter your e-mail, then check your e-mail for a link to reset your password
Can I book trips for myself and others who are with me?
Yes. When booking a ride, indicate the amount of riders travelling with you. When boarding, only the person who booked the trip will be confirmed by the driver, who will see the count of your party. Your entire party can board!
Can I book trips ahead of time?
Yes. You can book trips either “ASAP” (as soon as possible), or in advance.
What time can I book a trip?
You can book a ride for any time during your transit agency’s service hours. Check out the hours of your transit agency by using the calender item in the menu of the apps.
When will I know my ETA?
A few hours before your trip is supposed to take place, your current/main screen will update on it’s own with a message that reads “Coming Soon” that displays an estimated time of arrival.
Is On Demand Transit Wheelchair Accessible?
Yes. If your agency has wheelchair accessible vehicles, you will be able to choose which kind of seat you and your party require when requesting a ride.