Frequently Asked Questions
Common questions about the On-Demand Transit app and on-demand transit
In On-Demand Transit, vehicles respond to ride requests rather than following a fixed route. You can request a ride between any two transit stops in the service area, and a vehicle will be routed to you. As a rider, there are several ways you can make a ride request:
- Through the Android or iOS mobile app
- Search On Demand Transit: Rider App
- Through your agency’s booking website
- By calling into your agency’s request line
- By boarding an ODT vehicle and requesting a walk-on ride
On iPhone and Android
Tap the “Forgot password?” text below the Password field on the login screen.
Enter your mail address and tap “Reset”
Check your e-mail inbox and spam folder for a reset link.
On the Web Portal
From the landing screen, press Login
Press the icon at the bottom right of the login screen
Press the forgot password icon
Enter your e-mail, then check your e-mail for a link to reset your password
When using the Rider App or online booking page, you can request a “Drop-off” trip. If you request a drop-off at 10am, the system will ensure that you arrive there before that time. To do this:
- Toggle the “ASAP” option off
- Switch from “Pick-up” to “Drop-off”
- Enter the time by which you want to arrive at your destination
If you are calling in to your agency, just mention that you would like a drop-off style trip!
You can book a ride for any time during your transit agency’s service hours. Check out the hours of your transit agency by using the calender item in the menu of the apps.
Because vehicles can run early or late, we keep the system flexible, to make sure you are assigned to the vehicle best suited to your trip request. For that reason, the vehicle you are assigned to is only confirmed a few minutes before your pickup time.If you are using the app, you will see a live GPS location of your vehicle once it is enroute to you.
When you request an ASAP trip, the system will try and schedule your pickup for as soon as possible – a vehicle will be sent to collect you as soon as it’s feasible to do so. Keep in mind that the busier the transit service is, the longer this might take. This is a great option if you’re not able to plan your travel ahead of time.
Choose the Pick Up option to specify when you’d like to be picked up. The service will try and pick you up as close as possible to the time you’ve requested, and will drop you off shortly afterwards. Keep in mind that there may be other trips on board your vehicle when you’re picked up, so depending on how busy the service is, your drop off time may vary.
Choose the Drop Off option to specify when you’d like to be dropped off, and the service will aim to get you to your destination at or before the time you requested. The service will schedule a pickup time for you that’s early enough to get you to your destination for the requested time, though the exact pickup time can vary based on how busy the service is. You can see an estimated pickup time for your trip in the On Demand Transit Rider App. This is a great option if you need to be somewhere (such as an appointment) at a specific time, but we recommend that only riders who have access to the app use it so that you can keep track of your estimated pickup time.
Pick Up Trips
Your vehicle will be scheduled to collect you within a brief window of time beginning at the time you requested – you’ll usually be picked up within 20-30 minutes of the time you’ve requested.
Drop Off Trips
Your vehicle will be scheduled to collect you in time to get you to your destination shortly before the time you requested. The time that you’ll be picked up will vary depending on how long your trip is and how busy the service is, but generally you should be ready to be collected for your trip an hour ahead of the time you’ve requested to be dropped off.
Your vehicle will be scheduled to collect you as soon as possible from the time that you requested the trip, usually within 15-45 minutes of you entering it, though this can vary based on your local transit service.
Because of this, your trip will be scheduled to be picked up or dropped in a window of time around the time that you requested. You can check with your local transit agency to learn more about how this works.
Generally speaking, if you request a pickup trip, you can expect the vehicle to collect you within 20-30 minutes of the time you requested.
If you request a dropoff trip, you can expect to arrive at your destination within the 20-30 minutes leading up to the time you requested.
Once you’re on board the vehicle, your dropoff is part of your vehicle’s schedule. Generally speaking, you can expect to be on board for less than 45 minutes, though this can vary from transit service to transit service. As always when using public transit, it’s better to plan a bit of wiggle room into your schedule when requesting your trip to account for unexpected delays like traffic and inclement weather.