FAQ

Frequently Asked Questions

Common questions about the On-Demand Transit app and on-demand transit

 
No! You can also use your transit agencies rider web portal. This web portal is accessible from any phone, computer, laptop, or tablet.

Also, check with your agency to see if they offer phone booking, so you can book trips without using any of the above options.

 
On iPhone

  1. Press the icon at the bottom right of the login screen

  2. Press forgot password, then check your e-mail for a reset link

 
On Android

  1. Press the icon at the bottom right of the login screen

  2. Press forgot password, then check your e-mail for a reset link

 
On the Web Portal

  1. From the landing screen, press Login

  2. Press the icon at the bottom right of the login screen

  3. Press the forgot password icon

  4. Enter your e-mail, then check your e-mail for a link to reset your password

 
Yes. When booking a ride, indicate the amount of riders travelling with you. When boarding, only the person who booked the trip will be confirmed by the driver, who will see the count of your party. Your entire party can board!

 
Yes. You can book trips either “ASAP” (as soon as possible), or in advance.

 
Use Regular Service means that your agency has restricted rides between the two stops you selected. This typically means that your trip falls into a different service – (e.g. a fixed route bus) – and you should use that service to get to your destination.

Check with your agency to learn more.

 
Service Area restriction means that your agency has restricted rides between the two stops you selected. This typically means that your trip falls into a different service – (e.g. a fixed route bus) – and you should use that service to get to your destination.

Check with your agency to learn more.

 
You can book a ride for any time during your transit agency’s service hours. Check out the hours of your transit agency by using the calender item in the menu of the apps.

 
A few hours before your trip is supposed to take place, your current/main screen will update on it’s own with a message that reads “Coming Soon” that displays an estimated time of arrival.

 
Yes. If your agency has wheelchair accessible vehicles, you will be able to choose which kind of seat you and your party require when requesting a ride.