Android Guide

1. On your Android device, visit the Play Store

2. Search for On Demand Transit – Rider App

3. Download the app

You will need to enter your organization’s Transit Code to ensure you’re connecting
to the correct transit service.

1. Visit your organization’s website, or ask your organization for the code

2. The first time you open the app, you’ll see a popup message that prompts you to Add a Transit. Enter the transit code from step 1, then tap “Add Transit”.

   You will only need to do this once!

Sign up with your transit service to get started booking rides under your own account.

1. Under the login button, tap the “Sign Up” text

2. Review the terms and conditions

3. Enter an e-mail and password, then press sign up

4. Check your e-mail inbox, and select the confirmation link within the confirmation e-mail

   E-mail not showing up? Check your spam folder!

1. Enter your e-mail and password

2. Press the Login button

On the main screen of the app, tap “Add rid”. Then, complete the following:

1. Choose your service area

2. Choose the time of your ride

   Select ASAP for a ride as soon as possible, or select a time in the future. To choose a time based on when you would like to be picked up, select Pick up at. To choose a time based on when you would like to be dropped off at your destination, select Drop off at.

3. Choose your From and To locations

   The locations you can request a trip to and from will change depending on your service. Some services can book from addresses or points of interest, while others are restricted to only transit stops.

4. Enter the number of people riding with you. The on-foot count is the number of ambulatory riders in your group, while the wheelchair count is the number of riders in your group who are wheelchair bound, or who use other mobility devices to travel.

5. Tap “Add ride”

   

After requesting a ride, you can monitor it in your app using the current screen.

1. After requesting a ride, you will be assigned to a vehicle.

2. As your vehicle approaches, your screen will read Coming Soon and give you an ETA.

3. Once your vehicle arrives, confirm your boarding with your driver

   Depending on your agency, you may be asked to scan the QR code displayed on your app OR simply confirm verbally with your driver. If you need to scan a code, tap on the arrows in the bottom right of your trip card, then tap the “Barcode” button in the app to display it

You can cancel a ride at anytime, or re-book rides that were booked in the past.

1. Tap on the bus icon (second from the left) across the bottom of the screen to view your Rides

2. Find the ride your interested in, then tap the Cancel Ride button

 
Use the favorite ride feature to save and quickly add common trips you take in your on-demand service.

1. Tap on the bus icon (second from the left) across the bottom of the screen to view your Rides

2. Find the ride you’re interested in, then tap the heart icon

3. Give your favorite ride a name, then tap “Favourite This Ride”.

4. To book your favorite ride, tap the heart icon across the bottom of the app. Find the favourite ride you’d like to book, then tap “Book Ride”.

5. Review the details of the ride and adjust the time that you’d like to travel, if necessary. When you’re ready, tap “Add ride”.